Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

1.1 “Purchase Agreement”: a purchase agreement where you buy products at a distance (such as via the webshop, by phone, or by email) and these products are delivered by us (or by a third party);

1.2 “you”: a consumer (natural person) who is not acting in the context of a trade, business, craft, or professional activity;

1.3 “Right of Withdrawal”: your option to cancel the Purchase Agreement within the cooling-off period;

1.4 “we”: the natural or legal person who offers products to you at a distance;

Article 2 – Who are we?

SoccerSignings B.V.

Address: Argonweg, 1362AA Almere

Email: info@soccersignings.nl

Article 3 – Applicability

3.1 These general terms and conditions apply to every offer made by us and to every Purchase Agreement concluded with you.

3.2 Before you purchase anything from us, we will clearly bring these general terms and conditions and any specific product terms to your attention. We must do so in a manner that allows you to download, print, and save these general terms and conditions.

3.3 In the event that the general terms and conditions and the specific product or service terms conflict, you may rely on the applicable provision that is most favorable to you.

Article 4 – The offer

4.1 If a product is only available temporarily or under certain conditions, this will be clearly stated on the product page.

4.2 We strive to display the stock levels and descriptions of our products as accurately as possible. However, there may be a delay between a product's availability and its status on the product page. In such a case, we reserve the right to unilaterally cancel the Purchase Agreement.

4.3 The product page contains a description of the offered products that is as complete and accurate as possible. The description is sufficiently detailed to allow you to properly assess the product. If we use images, they must be truthful. NB: for signed products, we use a generic product photo. Therefore, the signature may differ from the signature in the product photo.

4.4 Every product page must be sufficiently clear so that it is clear to you what your rights and obligations are regarding the purchase of the product.

4.5 We are not bound by mistakes or errors on the product page if it is obvious to you that this is a mistake or error.

Article 5 – The Purchase Agreement

5.1 The Purchase Agreement is concluded at the moment you accept the purchase of the product and the associated terms.

5.2 After concluding the Purchase Agreement, we will immediately send you an order confirmation by email.

5.3 We ensure that you can order and pay securely, and we provide sufficient technical and organizational security for all (personal) data.

Article 6 – Right of Withdrawal

6.1 You may cancel a Purchase Agreement during a cooling-off period of at least 14 days without giving any reason. We may ask you for the reason for the cancellation, but you are not required to provide one.

6.2 The cooling-off period begins on the day after you, or a third party designated by you in advance:

1. has received the product;
2. if you have ordered multiple products in the same order: the day on which you, or a third party designated by you, received the last product;
3. if the delivery of a product consists of several shipments or parts: the day on which you, or a third party designated by you, received the last shipment or the last part;
4. for agreements for regular delivery of products during a certain period: the day on which you, or a third party designated by you, received the first product.

Article 7 – Your obligations during the cooling-off period

7.1 During the cooling-off period, you must handle the product and the packaging with care. You may only unpack or use the product as far as is necessary to determine the nature, characteristics, and functioning of the product. The principle here is that you may only handle and inspect the product as you would be allowed to do in a physical store.

7.2 If you do not handle the product with care as set out in paragraph 1, and the product is damaged as a result, you are liable for the depreciation in value of the product.

7.3 You are not liable for depreciation in value of the product if we have not provided you with all legally required information about the Right of Withdrawal before or upon the conclusion of the Purchase Agreement.

Article 8 – Exercise of the Right of Withdrawal by you and costs thereof

8.1 If you exercise your statutory Right of Withdrawal, you must notify us within the cooling-off period by means of the Model Withdrawal Form or in another unambiguous manner, for example, via the return form available on our website.

8.2 You must return the product, or hand it over to (a representative of) us, within 14 days after the cancellation.

8.3 You must return the product with all supplied accessories, in its original condition and packaging as much as possible, and in accordance with the reasonable and clear instructions provided by us.

8.4 The risk and burden of proof for the correct and timely exercise of the Right of Withdrawal lie with you.

8.5 You bear the direct costs of returning the product.

Article 9 – Our obligations in case of withdrawal

9.1 If you notify us that you wish to exercise the Right of Withdrawal, we will immediately send you a receipt confirmation by email after this notification.

9.2 If you notify us that you are exercising your Right of Withdrawal within 14 days of receiving the products, we will reimburse all payments made by you, including any delivery costs that were applicable to the order, within 14 days of your notification. We may withhold reimbursement until we have received the product back or until you have demonstrated that you have returned the product.

9.3 We will use the same payment method for reimbursement that you used, unless you agree to another payment method. The reimbursement is free of charge for you.

9.4 If you have chosen a more expensive method of delivery than the cheapest standard delivery, we are not required to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the Right of Withdrawal

We may exclude the following products from the Right of Withdrawal if we clearly state this on the product page:

1. Products made according to your specifications, which are not prefabricated and are produced based on your individual choice or decision, or which are clearly intended for a specific person. This includes, for example, custom-framed products and dedications with your specified name.
2. Products that, by their nature, have been irrevocably mixed with other products after delivery.

Article 11 – The price

11.1 During the validity period stated on the product page, the prices of the offered products will not be increased, unless a price change is necessary due to changes in VAT rates.

11.2 We may offer products with variable prices if the prices are subject to fluctuations in the financial market that are beyond our control. This will be mentioned with the offer.

11.3 The prices mentioned on the product page are in euros and include VAT.

Article 12 – Performance of the Purchase Agreement and extra warranty

12.1 We guarantee that the products comply with the Purchase Agreement and the specifications stated on the product page. We also guarantee that the products meet the reasonable requirements of reliability and/or usability, legal provisions and/or government regulations, and any agreements made with you regarding use other than normal use.

12.2 "Extra warranty" refers to any commitment from us, our supplier, importer, or manufacturer in which they grant you certain rights or claims that go beyond what is legally required in the event that we fail to fulfill our part of the Purchase Agreement.

12.3 An extra warranty never limits your statutory rights and claims.

Article 13 – Delivery and execution

13.1 We will take the greatest possible care when executing the Purchase Agreement and delivering the products.

13.2 We deliver the product to the address you have provided to us.

13.3 We will deliver the products as soon as possible and no later than within 30 days. We may agree on a different delivery period with you.

13.4 If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, you will be notified of this as soon as possible, no later than 30 days after you placed the order. In that case, you have the right to cancel the Purchase Agreement without costs.

13.5 After cancellation as referred to in the previous paragraph, we will immediately refund the amount you have paid.

13.6 The risk of damage and/or loss of products remains with us until the moment of delivery to you or to a representative designated by you in advance and made known to us, unless otherwise agreed. Exception: This does not apply to products from customers themselves that are sent by the customer through us to our framing shop to be framed. We offer a helping hand by facilitating the shipment, but are in no way liable for possible losses or damages of/by this shipment. The risk for these shipments lies with the customer themselves.

13.7 Should your order be received in a damaged condition, you must report this to us within 48 hours.

Article 14 – Payment

14.1 You must pay the amounts due within 14 days after the start of the cooling-off period, unless otherwise stipulated in the Purchase Agreement. If there is no cooling-off period, you must pay the amounts due within 14 days after the conclusion of the Purchase Agreement, unless otherwise stipulated in the Purchase Agreement.

14.2 You may not be required to pay more than 50% in advance. If an advance payment has been stipulated, you cannot assert any rights regarding the execution of the relevant order before the stipulated advance payment has taken place.

14.3 You are obliged to immediately report any inaccuracies in the provided or stated payment details to us.

14.4 If you fail to meet your payment obligation(s) in a timely manner, we will point out your late payment and grant you a period of 14 days to fulfill your payment obligations. If you do not pay within this 14-day period, you will also owe statutory interest on the amount due. We may then charge you for extrajudicial collection costs. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500, and 5% on the next €5,000, with a minimum of €40. We may deviate from the stated amounts and percentages in your favor.

Article 15 – Complaints procedure

15.1 Complaints about the execution of the Purchase Agreement must be submitted to us fully and clearly described as soon as possible after you have discovered the defects.

15.2 We will respond to complaints submitted to us within 14 days of receipt. If we require a longer processing time, we will confirm within 14 days that we have received the complaint and provide an indication of when you can expect a more detailed response.

Article 16 – Disputes

16.1 Dutch law exclusively applies to the Purchase Agreements concluded between you and us to which these general terms and conditions relate.

16.2 If the complaint cannot be resolved by mutual agreement, the Dutch court in Groningen or the competent court in the district where you live is authorized to take cognizance of the dispute.

Article 17 – Amendments and additions to general terms and conditions

17.1 Amendments to these general terms and conditions are only effective after they have been published in the appropriate manner. If these amendments apply to you during the term of an offer, the provisions most favorable to you will apply.

17.2 Additional or deviating provisions may not be to your detriment. These must be recorded in writing and must be accessible for you to save.